Skip to main content
We're here with practical information for your business. Learn about business planning, running a business and more.


For a successful business, you need a viable business idea, the skills to make it work and the funding. Discover whether your idea has what it takes.

Forming your business correctly is essential to ensure you are protected and you comply with the rules. Learn how to set up your business.

It is likely you will need funding to start your business unless you have your own money. Discover some of the main sources of start up funding.

Businesses and individuals must account for and pay various taxes. Understand your tax obligations and how to file, account and pay any taxes you owe.

Businesses are required to comply with a wide range of business laws. We introduce the main rules and regulations you must comply with.

Learn why business planning is an essential exercise if your business is to start and grow successfully, attract funding or target new markets.

Marketing matters. It drives sales and helps promote your brand and products. Discover how to market your business and reach your target customers.

Some businesses need a high street location whilst others can be run from home. Understand the key factors from cost to location, size to security.

Your employees can your biggest asset. They can also be your biggest challenge. We explain how to recruitment and manage staff successfully.

It is likely your business could not function without some form of IT. Learn how to specify, buy, maintain and secure your business IT.

Few businesses manage the leap from start up to high-growth business. Learn what it takes to scale up and take your business to the next level.

Phone fear affects over half of UK office workers

14 May 2019

A survey has found that UK office workers are becoming increasingly anxious about answering the phone at work.

Fear of making or taking calls is known as "telephobia". A new poll of 500 office workers, conducted by telephone answering service Face for Business, has focused on the fears employees have about answering the phone and the differences in attitude of specific age groups.

The findings show that 62% of office-based employees have experienced call-related anxiety before answering the phone. The top reasons workers gave for feeling fearful were:

  • Concerns about not knowing how to deal with a query (33%);
  • Anxiety about "freezing" on the phone (15%);
  • Worries about the impression they are making to the caller (9%);
  • Sounding "strange" when they speak (5%).

Other anxieties include: facing some kind of confrontation, being overheard, having no paper trail to back-up conversations and fears that they wouldn't be able to understand the caller. productivity tool logo is exactly what your team needs

Plan, organise, and track collaboratively with, a team platform that’s easy to use and actually fun. Manage conversations, files and tasks within the same cloud-based tool. Join more than 70,000 teams.

Start your 14-day free trial

Sara Parker, marketing manager at Face for Business, said: "Businesses really need to make a human and emotional connection with their prospects. Ergo, employees shouldn't really hide behind technologies such as email - they need to start building relationships and trust."

However, phone anxiety seems to be getting worse in the millennial demographic. Those born between 1981-1996 are the most telephobic and go out of their way to avoid answering office phone calls, according to the study.

Three-quarters (76%) of millennials say they experience anxiety when they hear the phone ring, compared to 40% of their baby boomer colleagues. In addition, 72% of millennials say they feel anxious about answering a colleague's phone and 61% display physical, anxiety-induced behaviours when they're the only ones in the office and the phone rings.

Written by Rachel Miller.

Stay up-to-date with business advice and news

Sign up to this lively and colourful newsletter for new and more established small businesses.

Contact us

Make an enquiry